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FAQs

Shipping + Delivery

We're typically able to ship orders within 5-7 business days (except for sales and pre-orders). Once your order has processed, it will ship according to your selected shipping method.

Shipping time frames do not include processing time.ย 

If you are needing your items quickly, we recommend purchasing expedited shipping to help speed up the process.ย 

Please note, we can not make changes to your shipping method or shipping address after your order has been placed. So please ensure your address information and shipping speed is correct before completing your purchase.

We can not wait for you to get your order! Our in-house fulfillment team works super hard to ensure your order is fulfilled in 5-7 business days (7-10 business days during sales), unless it's a pre-order*. Once your order is fulfilled, it will then ship according to the speed you select at check-out.ย 

Standard Shipping typically takes 7-10 business days to ship (after processing). During this time, it is normal to see tracking stall from time to time, however it should still arrive no later than 10 business days after you have received shipment confirmation.ย 

Expedited shipments still need processing time, although we are typically able to process expedited shipments within 1-2 business days. However, some items will need the full 5-7 business days to process before it ships. After your order processes, it will then ship with your selected method. Please note, expedited shipments do not move and can't be delivered on the weekends, so please take that into account when choosing your shipping options.ย 

We have expedited options available if you need your items sooner โคย 

Local Pick Ups: Typically, local pick-up orders are ready in 2-7 business days. ย 

ย *Pre-Orders have varying processing time. To check the ETA on when a pre-order will ship, please check the "Ship By" date posted on the the product page. The shipping method you choose will not speed up the pre-order window, however it will speed up the shipping once your pre-order is ready to ship.ย 

*Split Shipments: If you have a Pre-Order item in your order with ready to ship items, the order will split ship if the Pre-Order shipping time is more than 1 week. If the Pre-Order will ship within a week of purchase, the order will not split ship.ย 


We are not typically able to ship to P.O. Boxes, so please enter a physical address when adding your shipping information.ย 

If you absolutely must ship to a P.O. Box, please contact us and we will do what we can to try and accommodate that, although we can not make any guarantees.ย 

Great news, we offer expedited options for those last minute special occasions!

Please note, we need time to process your order before it is ready to ship, so you'll want to take that into account when choosing your speed. We typically need 1-2 business days to process the order for shipment, however some will need the full 5-7 business days to process before shipment. Please reach out to us should you have any questions!

*Expedited shipments do not move and can't be delivered on weekends or holidays, so please take that into account when choosing your shipping options towards the end of the week.ย 

We offer Shipping Protection as a way to protect your order should anything happen during transit.ย 

The shipping protection is an affordable guarantee that if your package doesnโ€™t make it to you or is damaged during transit, you will be compensated. ย Ivy City Co. is not responsible for lost, damaged, or stolen packages, so shipping protection provides assurance that you will be covered should anything happen during shipment.ย 

*Please note, shipping protection does not cover lost packages due to incorrect information being added before check out, so please ensure all your shipping information is correct before placing your order.ย 

For Lost Packages:

Tracking says delivered but is missing:

-Please check your front and back porch, side door, garage area, bushes and mailbox to make sure itโ€™s not hiding. Ask your neighbors if they might have received it for you.

-Please wait at least 3 business days but no longer than 12 days from when your tracking says delivered before taking action.

For Damaged or Stolen packages please reach out to our customer service team at [email protected]. We would love to help in locating and finding a solution for your package.

Shipping Protection is optional and you can choose to remove it from the check-out cart.ย 

We love our international customers and ship world wide!ย 

Shipping costs vary, so once you're ready to check-out shipping costs will be calculated in the check-out cart.ย 

Generally, international orders will take 2-4 weeks to arrive once shipped.ย 

Expedited options vary depending on the country. Please allow up to 1 week for expedited international shipments (not including processing time).


We are so sorry to hear your order has not been received!ย 

If your package has been marked as delivered but has not arrived, it can sometimes happen that carriers prematurely mark a package as being delivered, and the package may turn up a few days later. We advise you to allow 3 business days past the original estimated arrival time for the package to show up. In the meantime, please double-check your shipping address to ensure it is correct.

If your package still has not shown up after 3 business days, and your address is accurate, please contact us.ย 

We will do our utmost to resolve the issue for you. If you purchased shipping protection, your order will be eligible for replacement if it has not shown up after the 3 day window.ย 

If you need to change the shipping address for your order, please reach out to us as soon as possible with the updated information, and we will be happy to accommodate your request if the order has not yet shipped. Please note, the window to make changes is super short, however we'll do all we can to help!ย 

We look forward to you receiving your items soon, and if you have any further assistance, don't hesitate to contact us!

If you wish to upgrade your shipping to a faster method, please let us know as soon as possible which method you would prefer, FedEx 2Day or FedEx Priority Overnight.ย 


Please be aware that we need to hear back from you within a very short window of time to make these changes, as orders quickly become 'locked' in our system and cannot be altered or cancelled beyond that point. Changes are not guaranteed and can not be made if your order has already started processing for shipment.ย 

We typically offer pre-orders once certain styles sell out, if we know we are able to restock within a reasonable amount of time.ย 

Pre- Orders have varying processing times. To check the ETA on when a pre-order will ship, please check the "Ship By" date posted on the the product page. These "Ship By" date are approximate, but usually fairly accurate.ย 

The shipping method you choose will not speed up the pre-order window, however it will speed up the shipping once your pre-order is ready to ship.ย 

Returns + Exchanges

Head to ourย Returns Portal to set up a fast and easy return!
*Please note, you have 30 days from when your return was submitted otherwise, your return will expire and no longer be approved.ย 

  • Enter your order number and shipping zip code.ย 
    • If you purchased in store, choose "start with email" instead.ย 
    • If you are returning a gift, select the gift return option.ย 
  • Ensure you package your return with the "Oh Happy Day" bag that came with your order and all tags still attached. Returned items must be unworn, unwashed and have all tags attached to be accepted.ย 
  • Full policy details can be found here
  • Returns are processed after your item is delivered back to our warehouse and has passed inspection.
    • If you are needing a quick exchange, please contact our customer service teamย 
  • Please note items marked as Final Sale are not eligible for return or exchange

Return Labels

  • Pre-paid return labels are available for eligible returns submitted through our Return Portal
  • Once you have the return label, simply attach it to the outside of your box. *Separate returns must be sent back separately to ensure accurate completion of your request.
  • It's highly encouraged that you ensure your package is scanned as received at the time of drop off and obtain a receipt to ensure accurate completion.ย 
  • We are not able to provide return labels for international orders. Please see the International Returns article for more information.ย 

*Please do not return your order without submitting a return request. We are not able to accept responsibility for returns that do not have a request recorded, or that are lost.ย 

If you aren't happy with your order, then neither are we! So, let's figure this out, shall we?๐Ÿ˜Š

We offer returns for exchange, store credit, or refund to your original payment method on eligible items. Final sale items are not eligible for return.ย 

  • Returned items must be unused, unworn, with the original Oh Happy Day bag, and all tags still attached to be eligible for a return. *Alternations void our return policy and make the dress ineligible for return
  • Refund & store credit returns are processed after your item is delivered back to our warehouse and has passed inspection.
  • Please allow 4-5 business days from when your return is delivered to our warehouse for your return to be processed
  • Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable
  • Damaged or defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to [email protected] with your order number and detailed photos of the defect and we are happy to help.
  • Please do not use your own return label as we will not be able to track and process your return.

Free Exchanges and Store Credit

  • You have 45 days from when your order is marked as delivered to request an Exchange or Store Creditย 
  • There are no fees associated with Exchanges or Store Credit returns
  • Exchanges are shipped with standard shipping and start processing once you have dropped off your return
  • Store credit is issued via an Ivy City Co eGift Card that does not expire and can be used towards future purchases
  • PLEASE NOTE - inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method.ย 

Refunds

  • You have 21 days from when your order is marked as delivered to request a refund back to your original payment method
  • Refund returns have a refund fee of $12 (per order, not item) that will be deducted from your refund amount. If you select store credit, this fee is waived.ย 
  • Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable
  • Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions.ย 

Final Saleย 

  • Items with "final sale" noted in the product title, product page OR purchased with a final sale discount code are not eligible for refund or exchange
  • Final Sale discount codes: Surprise25, codes starting with "Secret" or "Save", or discounts that are 40% or higher, are not eligible for refund, exchange or credit.ย 

In-Store Returns

  • Go to our Riverton, UT store within your return window to request your in-store return.ย 
  • Please note, all online inventory is available for in person exchanges.

Purchases Made on Payment Installment Plans

  • Eligible for refund only, 21 days from order fulfillment

International Returns

  • International returns are eligible for return for refund or store credit 21 days from delivery. We are unable to offer international exchanges at this time.
  • At this time we are not able to offer pre-paid returns for international orders.
  • Please email us at [email protected] to start the return process manually.ย 
  • Prepaid duties and taxes are non-refundable. These are forwarded to your local customs authority so we are unable to refund fund. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.

Gift Cards and Gift Boxes

  • Gift Cards and Gift Boxes are not eligible for return

To submit your eligible return, clickย here.ย 
*Please note, once you have submitted your return request, yourย requestย expires after 30 days and is no longer eligible for approval.



You can track your return by clicking the "Track Your Package" button at the bottom of your return confirmation email after dropping your return off. (Subject will start with "We received your return request")
Typically, you should expect your return to be completed within 4-5 business days from when your return shows it was delivered. If your return tracking shows it has been delivered and it's been over 4-5 days from delivery date, please let us know.ย 

Items with final sale noted in the product title, product page or purchased with a final sale discount code (special final sale codes, or any discount over 40%), are not eligible for refund, exchange or store credit. This includes any purchases made during our Black Friday Sale.

Gift Cards and Gift Boxes are final sale and not eligible for return.

Final sale items can not be returned for exchange, credit or refund. If you are worried about sizing, we recommend double checking the measurements before purchasing as we will not be able to accommodate exchanges.ย 

Should a final sale item not work out, our items have a great resale value and there are a lot of Buy/Sell/Trade groups or resell sites.ย 

International returns are eligible for return for refund or store credit 21 days from delivery. At this time we are not able to offer pre-paid returns or Return Bars drop offs for our international orders.ย 

Please email us at [email protected] to start the return process manually.ย 

Shipping costs, prepaid duties and taxes are non-refundable. Duties and taxes are forwarded to your local customs authority so we are unable to refund fund. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.

If you return an order that was purchased using installation payments such as Afterpay, ShopPay, PayPal Payments, etc... you will only be refunded the amount you've paid towards the purchase so far (less the $12 refund fee and shipping costs).ย 

Any remaining amount will not be refunded as any future payments will be cancelled. We doย  recommend reaching out to Afterpay, ShopPay, PayPal, etc... after the order has been refunded to confirm, however.ย 

We'd love to help!ย 

Our Returns Portal allows you to exchange for any item on our website. You will just need to enter your order information, and select "exchange for a new product". Once you have selected all of the items you'd like to return, you can click "Shop the Full Store", and it will allow you to use the credit immediately to exchange your items.

Please note that if there is an additional balance, your items will not be reserved until it has been paid. These items will process as soon as the tracking information has updated on your return.

Rewards

Simply click on the rewards icon on the lower left of our site, sign in and then youโ€™ll see all your rewards info.ย 

From there, you can spend your rewards and turn them into discount codes, see how much you need to earn for your next reward, all ways to earn, and more!ย 

Start earning points for your purchases to redeem for discounts! Click on the IC rewards icon in the lower left of your screen to get started.ย 

Shop, leave photo reviews, like us on Facebook, and more! Just be sure youโ€™re signed into your rewards account to make sure you're racking up the points. You can see all ways to earn through the rewards portal.ย 

Photo Reviews - Points will be given for up to 5 reviews per 30 days and can only be left once per item purchased.ย 

*Reviews on shipping protection and gift cards are not eligible for earning rewards.

Turn your earned points into discount rewards! Click on the IC rewards icon, click ways to redeem, and all available rewards will be shown. From there, you can turn your points into discounts to use towards your next purchase!ย 

You can use your points in-store or online โค๏ธ

*please note, rewards can not be combined with other discounts codes

If you return an item that you purchased using a redeemed reward, those points are not returned back to you.ย 

Happy happy birthday, we want to celebrate you! ๐ŸŽ‰ย 

Be sure to enter your birthdate at least 30 days in advance and we'll send you a special discount on your birthday!ย 

Since rewards are sent in the form of a discount code, rewards can not be stacked with other discount codes.ย 

You can, however stack them with gift cards.ย 

Unfortunately, we cannot refund the points for coupons once they are redeemed. The great news is that these codes do not expire, and you can use them on a future order!!ย 

Orders

Thank you for your purchase! The best way to check your order status is from your order confirmation email. Clicking on the link in that email will provide you with your order updates and tracking information.ย 

We'll also be sure to send you tracking once your order has left our facility, or a "ready for pick-up" email if you've chosen Store-pick up.ย 

Of course, if you have any questions about the status, we're happy to help! Simply contact us via chat or email.ย 

We have a short window to make a change to an order, or cancellation. If you need to cancel or make a change, please let us know what changes you need made.ย 

We can not guarantee the change/cancellation, however we will do our best to accommodate you!ย 

Please note, changes to products (including removing, adding and size changes) can not be made during sales, however we will do our best to accommodate address changes.ย 

If you have received a damaged item, this is certainly not up to our standard and want to make it right!


Please send us a photo of the damaged area on the item within 10 days of receiving the item. If you received the wrong item, please include a photo of the barcode on the dress bag. Having a photo helps us keep a record of the issue so we can monitor and prevent similar problems in the future. Once you provide a photo, we will be more than happy to assist you with a resolution.ย 


To report the damaged item and initiate the process, follow these easy steps:

  • Take a clear photo of the damaged area, or wrong item received.ย 
  • If you received the wrong item, please also include a photo of the barcode on the outside of the dress bag.ย 
  • Send the photo to our customer service team.
  • Wait for our team to get back to you with the next steps.

We appreciate your cooperation and look forward to resolving the issue as quickly as possible.

We apologize for the inconvenience you're experiencing with creating an account or placing an order. We are eager to assist you with this process. To help you complete your order, we can do it on our end. We would need to know the following information:

  • The item(s) you want to purchase
  • Your shipping address
  • The email address you'd like to use for the order

Once we have these details, we will proceed with creating the order for you. Please reach out with the required information, and we'll take care of the rest!

If you would like to send an order as an anonymous gift, please ensure you inform us during the ordering process. We will coordinate with our warehouse team to ensure that no identifying information is included with the gift. We will confirm with you via email when this has been arranged successfully.


We are delighted to help make your gift-giving experience special and discreet. If there's anything else we can do to assist you, please let us know!

If you have paid for expedited shipping but the carrier has experienced a delay resulting in your package not arriving by the expected date, we understand your frustration. In such cases, we are happy to refund the cost of the expedited shipping.ย 

We apologize for any inconvenience this may cause and thank you for your understanding. If you require further assistance, please contact us and we'll be glad to help.

*Please note: As noted in our shipping policy, all expedited orders have a 1-2 day processing window, and do not ship on weekends or holidays.ย 

If you selected in-store pick up, please wait for your 'ready for pick-up' email before heading in to collect your order. Our showroom address is:

Ivy City Co
12711 Old Liberty Way
Suite 700
Riverton UT, 84096

Showroom hours are Monday through Saturday from 10am - 7pm.ย 

No, our packing slips do not include prices, making them ideal for gifts. You do not need to request a 'gift' option at checkout, as your package will automatically come with an invoice sans cost details.

If you're experiencing difficulties with a discount code at checkout, please send us a screenshot of the error message you are receiving. This will help us to better understand the issue and assist you more efficiently. You can easily reach our customer support team with the screenshot, and we will ensure to resolve the problem quickly so you can complete your purchase.

We are pleased to offer a variety of payment options for your convenience. At checkout, you can choose to pay using ShopPay, Afterpay, PayPal, or your debit and credit cards. Our goal is to make your shopping experience as smooth and accessible as possible, so if you have any questions about our payment methods, please don't hesitate to reach out to us.

If you'd like to no longer receive our emails, including promo codes and sale details, you can unsubscribe at the bottom of any of our marketing emails.ย 

If you want to make sure you don't miss out on exciting happening here at Ivy City, so make sure to follow us on social.ย 
ย 

Unfortunately, we are unable to offer sale pricing on items purchased before the sale went live, we are so sorry! Honestly, you were super smart to grab that when you did you were able to secure that inventory before the rush and will have it in your hands earlier too and not to mention, sale items are typically final sale and not eligible for return or exchange.

If you'd like to subscribe to our emails, you can sign up here! ๐Ÿ’“

If you'd like to subscribe to our texts, you can sign up here! ๐ŸŽ€

(Hint hint...we might send a little first time discount to our subscribers)

Product Questions

Like our customers, each of our dresses is unique! To ensure the best fit, we created one size chart that will fit each design. You can find our size chart here.ย 

Our more loose fitted or stretchy dresses are available in sizes in sizes XXS - 5X.ย 

Our more form fitted dresses are available in sizes 00-34W.ย 

*plus baby and mini are available in many styles as well!

We recommend storing your measurements in a place you can easily reference, like a notes app on your phone. Once you have your measurements, look for the "VIEW SIZE CHART" button on each product page to find your recommended size.

It's super important to check the size chart before you purchase a dress since sizing can vary from dress to dress and you may be different sizes depending on the fabric, construction, silhouette, etc...ย 

Here are some helpful tips when shopping our smocked or loose fitting options:ย 

  • You'll typically want to order based on your bust/waist measurement
  • If the bodice of the dress is stretchy, then order based off of whichever measurement is smaller between your bust and waist measurements.
  • If you are in between sizes on a stretchy item, size down

Here are some helpful tips when shopping our more fitted, non-stretch items:ย 

  • Typically choose based off your largest measurement
  • If your hips are the largest measurements, but the dress isn't fitted through the hips, then choose your size based off your bust and waist.ย 
  • If you are in between sizes on a fitted/non-stretch item, we recommend sizing up

Learn how to measure yourself here and watch our size guide below.ย 




We do! You can find them online here or if you're local, you can get a physical card at our showroomย ๐Ÿ˜ย 


To use your gift card, simply enter it in the check out cart in the "Discount code or gift card" box.ย 



For items that do not require dry cleaning, we recommend hand washing with cold water and hanging to dry.ย 

*Please note, some items may have some dye bleed, so we recommend washing alone or with like colors to avoid color transfer.ย 


Wrinkles are a pain! We totally get it and thankfully we're experts in this ๐Ÿ˜‰ย 

The #1 way to get rid of wrinkles is using a steamer. If you don't have access to a steamer, use your iron's steam setting and that should help although it may take a bit longer.ย 

We are proud to be partnered with some of the best manufacturers in the world that prioritize both the care of the garments and the people who help create them.ย 

Our dresses are dreamt up at our HQ in Utah and brought to life across our facilities in Asia. We are proud to support and create with a fellow female-founded facility in China and a GOTS certified factory in India. Not all factories are made equal and you can trust we have done our research and hand-selected only the best to create your Ivy City pieces.ย 

How clothing is made and how those who make it are treated matters ๐Ÿ’•

We use high quality zippers on all our dresses. Even the best of the best can still get stuck, so we have some helpful tips if you find yourself with a stubborn zipper. ย 

The trickiest area tends to be at the waist band, since that is where the fabric is thickest. Make sure both sides of the zipper are parallel to each other before you start zipping. It's important to keep the fabric taut with no slack as that can cause the zipper to stop and get stuck.ย 

You may still have some resistance and having a helpful hand may be needed, but following those steps should make things a bit easier.

We donโ€™t have an exact date on when items will be back, so, we encourage you to sign up for a restock notification by clicking the "email when in stock" button (found by clicking on the product and size that is sold out). That way, you'll get a notification if we do happen to bring it back or get one from a return.ย 

That is a great question!ย 

In order to give our dresses that magical twirling power ๐Ÿ‘— , we intentionally add these seams to make the skirt as full as possible without being limited by fabric width.

Unfortunately, we are not able to offer customized options, I am so sorry!

That being said, we have had many customers have success taking their dresses to a local seamstress or tailor to help them with that type of request.ย 

If you have loose threads on your dress, please take special care by trimming the threads carefully with scissors without pulling them to prevent further damage. For loose sequins, you can secure them back onto the dress with a few stitches using a needle and thread that matches the color of the sequins or the dress. To prevent more sequins from falling off, consider hand washing the dress gently and avoiding rough handling.

Yes! ย We do have a selection of outfits that cater all members of your family! Feel free to browse through our current boy styles here or outfits for the whole family here ๐Ÿ’•

Stay tuned, as we have big plans to expand our options!ย 

You may notice some color variations when ordering a restocked item, which is totally normal! The goal is to always keep the color as consistent as possible, however each batch of fabric will vary. No intentional changes are typically made on our restocks, however the different fabric lots may absorb dyes differently resulting in slight color variances.

Dresses that are tie-dyed, such as our Cotton Candy dress, are dyed uniquely every time. While we use the same colors in the dye process, each dress will always differ in the dye pattern.ย 

Occasionally, we will send out an email letting you know you have a remaining balance. So if it's been a while and you suddenly get an email saying "RE: Ivy City Gift Card", you have available credit!


The email will have a copy of your gift card code and will show your remaining available balance.ย 

Showroom

THE IVY CITY CO SHOWROOM

Come shop in person!

ADDRESS:

12711 Old Liberty Way

Suite 700

Riverton, Utah 84096

HOURS:

Monday - Saturday

10am to 7pm


Our Showroom does not have a phone, however you can ask us anything via chat on our site, or text us atย 385 325 8169

Unless an item says "pre-order", has a "ship by date", or is marked as sold out, you will typically be able to shop it in person ๐Ÿ˜Š If you don't see it on the racks, ask one of our stylists if they can pull it for you.ย 

You can shop online and pick-up in person for faster turn around. Choose the pick-up option in the check-out cart for your delivery method.ย 

Unless an item says "pre-order" or is marked as sold out, you will be able to shop it in person ๐Ÿ˜Šย 

When placed online, pick-up orders typically need 2-5 business days to be ready. Please wait until you have received the "ready for pick-up" email before heading to the store.ย 

Collab with Us

Hello there!

Thank you so much for your interest in collaborating with Ivy City Co! We're thrilled that you'd like to work with us. Here's how you can submit your proposal for a collaboration:

  1. Visit our website and navigate to the "Collaborate with Us" page, found here.ย 
  2. Fill out the submission form with your details and any relevant information about your social media presence and audience.
  3. Once your submission is complete, it will be reviewed by our collaboration team.

If our team requires any additional information or decides to move forward with setting up a collaboration, we'll be sure to reach out to you directly. In the meantime, we wish you a wonderful day and look forward to the potential of working together!

We're delighted to hear that you're interested in modeling for our brand! To apply, kindly send us your complete portfolio, Instagram handle, and a brief summary of your previous modeling experience. Once received, our creative team will review your submission. If thereโ€™s interest in collaborating, they will reach out to you directly via email. โค๏ธ

Thank you so much for your interest in carrying Ivy City in your store! While our wholesale opportunities are limited, we'd love to get your information.ย 


Please fill out a wholesale inquiry here.ย 


If we have any questions for you, or are interested in partnering, someone from our team will be in touch.ย 

Recall Information

Recall Notice: Ivy city Mini Bella Bunny Pajamas with & without Feathers, Mini Camille Pajamas with & without Feathers, and Mini Petra Nightgown in green and purple.


Which Items Are Affected by the Recall:ย 

This recall involves Ivy city Mini Bella Bunny Pajamas with & without Feathers, Mini Camille Pajamas with & without ย Feathers, and Mini Petra Nightgown in green & purple. They were sold in childrenโ€™s sizes 12-18M, 2T, 3T, 4-5, 6-7, 8Y, 9-10, 11-12 and 13-14. The size and โ€œIvy Cityโ€ are printed on the neck label. The items were sold at the Ivy City showroom and online at https://ivycityco.com/ from January 2024 through August 2024 for about $48, $54 or $68.


Potential Hazard: The recalled childrenโ€™s pajamas violate the flammability standards for childrenโ€™s sleepwear, posing a risk of burn injuries to children.


What incidents or injuries have been reported?ย 

At this time, there have been no reported injuries. All buyers of the recalled products are being contacted directly.


How can I receive a refund if I received a recalled item?ย 

Consumers should immediately take the recalled pajamas away from children, stop using them, and contact Ivy City for a full refund. Consumers should destroy the garments by cutting them in half and disposing of them in accordance with local and state recycling laws. Consumers should send Ivy City a photo of the destroyed garment at [email protected] to receive a refund.

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