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Information on how to look up your order and making order change requests
Thank you for your purchase! The best way to check your order status is from your order confirmation email. Clicking on the link in that email will provide you with your order updates and tracking information. We'll also be sure to send you tracking
We have a short window to make a change to an order, or cancellation. If you need to cancel or make a change, please let us know what changes you need made. We can not guarantee the change/cancellation, however we will do our best to accommodate you!
If you have received a damaged item, this is certainly not up to our standard and want to make it right!. Please send us a photo of the damaged area on the item within 10 days of receiving the item. If you received the wrong item, please include a ph
We apologize for the inconvenience you're experiencing with creating an account or placing an order. We are eager to assist you with this process. To help you complete your order, we can do it on our end. We would need to know the following informati
If you would like to send an order as an anonymous gift, please ensure you inform us during the ordering process. We will coordinate with our warehouse team to ensure that no identifying information is included with the gift. We will confirm with you
If you have paid for expedited shipping but the carrier has experienced a delay resulting in your package not arriving by the expected date, we understand your frustration. In such cases, we are happy to refund the cost of the expedited shipping. We
If you selected in-store pick up, please wait for your 'ready for pick-up' email before heading in to collect your order. Our showroom address is:. Showroom hours are Monday through Saturday from 10am - 7pm.
No, our packing slips do not include prices, making them ideal for gifts. You do not need to request a 'gift' option at checkout, as your package will automatically come with an invoice sans cost details.
If you're experiencing difficulties with a discount code at checkout, please send us a screenshot of the error message you are receiving. This will help us to better understand the issue and assist you more efficiently. You can easily reach our custo
We are pleased to offer a variety of payment options for your convenience. At checkout, you can choose to pay using ShopPay, Afterpay, PayPal, or your debit and credit cards. Our goal is to make your shopping experience as smooth and accessible as po
If you'd like to no longer receive our emails, including promo codes and sale details, you can unsubscribe at the bottom of any of our marketing emails. If you want to make sure you don't miss out on exciting happening here at Ivy City, so make sure
Unfortunately, we are unable to offer sale pricing on items purchased before the sale went live, we are so sorry! Honestly, you were super smart to grab that when you did you were able to secure that inventory before the rush and will have it in your
If you'd like to subscribe to our emails, you can sign up here! 💓. If you'd like to subscribe to our texts, you can sign up here! 🎀. (Hint hint...we might send a little first time discount to our subscribers)