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Returns Portal

Ivy City

Processing Time

When can I expect to receive my order?

Do you ship to P.O. Boxes?

Expedited shipping

What is package protection?

International Shipping

What should I do if my package is marked as delivered but I have not received it?

Can I change the shipping address on my order?

Can I update my shipping method after placing an order?

Pre-Order Information

Shipping + Delivery

How do I Submit a Return

Return Policy

How do I check the status of my return?

What is your Final Sale Policy?

International Returns

Refunds on Orders with Installation Payments

I want to make an exchange for a different item

Returns + Exchanges

How do I access my rewards?

How do I sign up?

How do I earn points?

How do I redeem rewards?

Are rewards points refundable?

Birthday Discount

Tiers

Can I stack my rewards points?

Can I cancel a redeemed coupon?

Rewards

Check Order Status

Can I make a change to my order?

How do I report a damaged item or wrong item received and ask for a replacement or repair?

What should I do if I have trouble creating an account or placing an order?

How do I ensure a gift order remains anonymous?

Can I receive a refund for delayed shipping if I paid for expedited delivery?

How can I pick up my order from the showroom?

Do the packing slips include prices?

What should I do if my discount code isn't working at checkout?

What forms of payment do you accept?

How can I unsubscribe from emails?

Can I get a price adjustment?

How do I subscribe?

Orders

Sizing

Do you have gift cards available?

Wash Instructions

Wrinkles Be Gone!

Where are your dresses made?

Zipper Info

When will an item restock?

Why is there a seam on the front of my dress?

Do you have custom options available?

How do I care for a dress with loose threads and falling sequins?

Do you offer matching outfits for mothers and sons?

Why do the colors on my new dress look different than my old one?

Gift Card Balance Emails

Product Questions

Showroom Hours + Location

Showroom Inventory

Local Pick-Up

Showroom

How can I collaborate with Ivy City Co?

How can I apply to become a model for your brand?

Do you offer wholesale?

Collab with Us

Recall Information

Check out all things related to shipping here!

Need to make a return or exchange? We make it super easy! Check out all the details here.

We love our VIP customers. Check out all things related to our rewards program here.

Information on how to look up your order and making order change requests

Get info on how to pick the perfect size, care for your dress and more!

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