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Returns Portal

Ivy City Co.

Processing Time

When can I expect to receive my order?

Do you ship to P.O. Boxes?

Expedited shipping

What is shipping protection?

International Shipping

What should I do if my package is marked as delivered but I have not received it?

Can I change the shipping address on my order?

Shipping + Delivery

How do I initiate a return or exchange for my purchase?

Return Policy

Return Status

What is your Final Sale Policy?

International Returns

Returns + Exchanges

How do I access my rewards?

How do I sign up?

How do I earn points?

How do I redeem rewards?

Are rewards points refundable?

Birthday Discount

Tiers

Rewards

Check Order Status

Can I make a change to my order?

How do I report a damaged item or wrong item received and ask for a replacement or repair?

Orders

Sizing

Do you have gift cards available?

Wash Instructions

Wrinkles Be Gone!

Where are your dresses made?

Zipper Info

When will an item restock?

Why is there a seam on the front of my dress?

Do you have custom options available?

Product Questions

Showroom Hours + Location

Showroom Inventory

Local Pick-Up

Showroom

How can I collaborate with Ivy City Co?

Collab with Us

Check out all things related to shipping here!

Need to make a return or exchange? We make it super easy! Check out all the details here.

We love our VIP customers. Check out all things related to our rewards program here.

Information on how to look up your order and making order change requests

Get info on how to pick the perfect size, care for your dress and more!

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