What if I'm missing items from my order, or they've arrived damaged?Updated 13 hours ago

If something with your order is not right, we want to help! 

To be eligible for a claim, please send us a photo of the damaged area on the item within 10 days of receiving the item. 

If you received the wrong item, please include a photo of the barcode on the dress bag. Having a photo helps us keep a record of the issue so we can monitor and prevent similar problems in the future. Once you provide a photo, we will be more than happy to assist you with a resolution. 

To report the damaged item and initiate the process, follow these easy steps:

• Take a clear photo of the damaged area, or wrong item received. 
• If you received the wrong item, please also include a photo of the barcode on the outside of the dress bag. 
• Send the photo to our customer service team by emailing [email protected] or chatting with us live on the site.
• Wait for our team to get back to you with the next steps.

We appreciate your cooperation and look forward to resolving the issue as quickly as possible.