Returns + Exchanges

Need to make a return or exchange? We make it super easy! Check out all the details here.

How do I submit a return?

Start your return through our Returns Portal for a fast and easy experience. Step 1. Enter your order number and shipping zip code. • If you purchased in store, select “Start with email.” • If you’re returning a gift, choose the gift return option. S

Return Policy

We gladly accept unworn, unwashed items with original tags attached within 30 days of delivery. Items must be returned in original condition. Altered items are not eligible for return. Exchanges & Store Credit. Free exchanges and store credit within

Gift Returns

Returning a gift is easy. If your gift was purchased directly from ivycityco.com, visit our Returns Portal and select the gift return option to keep your return anonymous. Gift returns are eligible within 30 days of delivery and may be exchanged or i

What is your final sale policy?

Items marked final sale are not eligible for return or exchange. Final sale items include products priced ending in .99 or items clearly noted as final sale in the cart or at checkout prior to purchase. Gift Cards and Gift Boxes are final sale. If yo

International Return Policy

International orders are eligible for return within 30 days of delivery. Customers are responsible for return shipping costs. We are unable to provide prepaid international return labels or international exchanges at this time. To begin an internatio