Head to our Returns Portal to set up a fast and easy return!. Return Labels. *Please do not return your order without submitting a return request. We are not able to accept responsibility for returns that do not have a request recorded, or that are l

Head to our <a href="https://ivycityco.com/apps/redo/account" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Returns Portal</a>&#xA0;to set up a fast and easy return! <ul><li style="font-family: Georgia, serif;">Enter your order number and shipping zip code.&#xA0;<ul style="font-family: initial;"><li style="font-family: Georgia, serif;">If you purchased in store, choose &quot;start with email&quot; instead.&#xA0;</li><li style="font-family: Georgia, serif;">If you are returning a gift, select the gift return option.&#xA0;</li></ul></li><li style="font-family: Georgia, serif;">Ensure you package your return with the &quot;Oh Happy Day&quot; bag that came with your order and all tags still attached. Returned items must be unworn, unwashed and have all tags attached to be accepted.&#xA0;</li><li style="font-family: Georgia, serif;">Full policy details can be found <a href="https://ivy-city-co.gorgias.help/en-US/return-policy-193792" style=" text-decoration: none;">here</a></li><li style="font-family: Georgia, serif;">Returns are processed after your item is delivered back to our warehouse and has passed inspection.<ul style="font-family: initial;"><li style="font-family: Georgia, serif;">If you are needing a quick exchange, please contact our customer service team&#xA0;<ul style="font-family: initial;"><li style="font-family: Georgia, serif;">Email: <a href="mailto:hello@ivycityco.com" style=" text-decoration: none;">hello@ivycityco.com</a> Text: 385-325-8169 Chat: On website</li></ul></li></ul></li><li style="font-family: Georgia, serif;">Please note items marked as Final Sale are not eligible for return or exchange</li><li style="font-family: Georgia, serif;">Returns expire in 30 days, so please be sure to send back your return before the label expires</li></ul>Return Labels<ul><li style="font-family: Georgia, serif;">Pre-paid return labels are available for <a href="https://ivy-city-co.gorgias.help/en-US/return-policy-193792" style=" text-decoration: none;">eligible returns</a> submitted through our Return Portal</li><li style="font-family: Georgia, serif;">Once you have the return label, simply attach it to the outside of your box. *Separate returns must be sent back separately to ensure accurate completion of your request.</li><li style="font-family: Georgia, serif;">It&apos;s highly encouraged that you ensure your package is scanned as received at the time of drop off and obtain a receipt to ensure accurate completion.&#xA0;</li><li style="font-family: Georgia, serif;">We are not able to provide return labels for international orders. Please see the International Returns article for more information.&#xA0;</li></ul>*Please do not return your order without submitting a return request. We are not able to accept responsibility for returns that do not have a request recorded, or that are lost.&#xA0;

How do I submit a return?

We offer returns for exchange, store credit, or refund to your original payment method on eligible items. Final sale items are not eligible for return. Free Exchanges and Store Credit. Refunds. Final Sale. In-Store Returns. Purchases Made on Payment

We offer returns for exchange, store credit, or refund to your original payment method on eligible items. Final sale items are not eligible for return.&#xA0;<ul><li style="font-family: Georgia, serif;">Returned items must be unused, unworn, with the original Oh Happy Day bag, and all tags still attached to be eligible for a return. *Alternations void our return policy and make the dress ineligible for return</li><li style="font-family: Georgia, serif;">Refund &amp; store credit returns are processed after your item is delivered back to our warehouse and has passed inspection.</li><li style="font-family: Georgia, serif;">Please allow 4-5 business days from when your return is delivered to our warehouse for your return to be processed</li><li style="font-family: Georgia, serif;">Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable</li><li style="font-family: Georgia, serif;">Damaged or defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to <a href="mailto:hello@ivycityco.com" data-fr-linked="true" style=" text-decoration: none;">hello@ivycityco.com</a> with your order number and detailed photos of the defect and we are happy to help.</li><li style="font-family: Georgia, serif;">Please do not use your own return label as we will not be able to track and process your return.</li><li style="font-family: Georgia, serif;">Swimwear is only eligible for return if the items have not been worn and the hygiene liner is still intact.&#xA0;</li></ul>Free Exchanges and Store Credit<ul><li style="font-family: Georgia, serif;">You have 45 days from when your order is marked as delivered to request an Exchange or Store Credit&#xA0;</li><li style="font-family: Georgia, serif;">There are no fees associated with Exchanges or Store Credit returns</li><li style="font-family: Georgia, serif;">Exchanges are shipped with standard shipping and start processing once you have dropped off your return</li><li style="font-family: Georgia, serif;">Store credit is issued via an Ivy City Co eGift Card that does not expire and can be used towards future purchases</li><li style="font-family: Georgia, serif;">PLEASE NOTE - inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method.&#xA0;</li></ul>Refunds<ul><li style="font-family: Georgia, serif;">You have 21 days from when your order is marked as delivered to request a refund back to your original payment method</li><li style="font-family: Georgia, serif;">Refund returns have a refund fee of $12 (per order, not item) that will be deducted from your refund amount. If you select store credit, this fee is waived.&#xA0;</li><li style="font-family: Georgia, serif;">Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable</li><li style="font-family: Georgia, serif;">Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions.&#xA0;</li></ul>Final Sale&#xA0;<ul><li style="font-family: Georgia, serif;">Sale items, or items with noted as final sale in the check-out cart OR purchased with a final sale discount code are not eligible for refund or exchange</li></ul>In-Store Returns<ul><li style="font-family: Georgia, serif;">Go to our Riverton, UT store within your return window to request your in-store return.&#xA0;</li><li style="font-family: Georgia, serif;">Please note, all online inventory is available for in person exchanges.</li></ul>Purchases Made on Payment Installment Plans<ul><li style="font-family: Georgia, serif;">Eligible for refund only, 21 days from order fulfillment</li></ul>International Returns<ul><li style="font-family: Georgia, serif;">International returns are eligible for return for refund or store credit 21 days from delivery. We are unable to offer international exchanges at this time.</li><li style="font-family: Georgia, serif;">At this time we are not able to offer pre-paid returns for international orders.</li><li style="font-family: Georgia, serif;">Please email us at <a href="mailto:hello@ivycityco.com" data-fr-linked="true" style=" text-decoration: none;">hello@ivycityco.com</a> to start the return process manually.&#xA0;</li><li style="font-family: Georgia, serif;">Prepaid duties and taxes are non-refundable. These are forwarded to your local customs authority so we are unable to refund fund. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.</li></ul>Gift Cards and Gift Boxes<ul><li style="font-family: Georgia, serif;">Gift Cards and Gift Boxes are not eligible for return</li></ul>To submit your eligible return, click&#xA0;<a href="https://ivycityco.com/apps/redo/account" style=" text-decoration: none;">here</a>.&#xA0; *Please note, once you have submitted your return request, your request expires after 30 days and is no longer eligible for approval.

Return Policy

If you need to return a gift that was purchased directly from our site, you can simply head to our return portal here, and select the gift return option to keep the return anonymous and have the exchanged item sent directly to you.

If you need to return a gift that was purchased directly from our site, you can simply head to our return portal <a href="https://ivycityco.com/apps/redo/account" id="isPasted">here</a>, and select the gift return option to keep the return anonymous and have the exchanged item sent directly to you.&#xA0;

Gift Returns

Final Sale items are not eligible for return or exchange, unless otherwise noted. Final Sale items end in $.99 or will be noted as final sale in the cart and checkout before completing your purchase. Gift Cards and Gift Boxes are final sale and not e

Final Sale items are not eligible for return or exchange, unless otherwise noted.&#xA0; Final Sale items end in $.99 or will be noted as final sale in the cart and checkout before completing your purchase.&#xA0;Gift Cards and Gift Boxes are final sale and not eligible for return.If are concerned about sizing, we recommend double checking the measurements before purchasing and reaching out to customer support to help you find your perfect size!&#xA0;Should a final sale item not work out, our items have a great resale value and there are a lot of Buy/Sell/Trade groups or resell sites.&#xA0;

What is your final sale policy?

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Returns Portal

Ivy City

Need to make a return or exchange? We make it super easy! Check out all the details here.

Returns + Exchanges

How do I submit a return?

Return Policy

Gift Returns

What is your final sale policy?