Ivy City logo
Ivy City logo

All articles

International ReturnsUpdated 6 months ago

International returns are eligible for return for refund or store credit 21 days from delivery. At this time we are not able to offer pre-paid returns or Return Bars drop offs for our international orders. 

Please email us at [email protected] to start the return process manually. 

Shipping costs, prepaid duties and taxes are non-refundable. Duties and taxes are forwarded to your local customs authority so we are unable to refund fund. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.

Was this article helpful?
Yes
No