Return PolicyUpdated 2 days ago

If you aren't happy with your order, then neither are we! So, let's figure this out, shall we?😊

We offer returns for exchange, store credit, or refund to your original payment method on eligible items. Final sale items are not eligible for return. 

• Returned items must be unused, unworn, with the original Oh Happy Day bag, and all tags still attached to be eligible for a return. *Alternations void our return policy and make the dress ineligible for return
• Refund & store credit returns are processed after your item is delivered back to our warehouse and has passed inspection.
• Please allow 4-5 business days from when your return is delivered to our warehouse for your return to be processed
• Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable
• Damaged or defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to [email protected] with your order number and detailed photos of the defect and we are happy to help.
• Please do not use your own return label as we will not be able to track and process your return.

Free Exchanges and Store Credit

• You have 45 days from when your order is marked as delivered to request an Exchange or Store Credit 
• There are no fees associated with Exchanges or Store Credit returns
• Exchanges are shipped with standard shipping and start processing once you have dropped off your return
• Store credit is issued via an Ivy City Co eGift Card that does not expire and can be used towards future purchases
• PLEASE NOTE - inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method. 

Refunds

• You have 21 days from when your order is marked as delivered to request a refund back to your original payment method
• Refund returns have a refund fee of $12 (per order, not item) that will be deducted from your refund amount. If you select store credit, this fee is waived. 
• Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable
• Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions. 

Final Sale 

• Items with "final sale" noted in the product title, product page OR purchased with a final sale discount code are not eligible for refund or exchange
• Final Sale discount codes or discounts that are 40% or higher, are not eligible for refund, exchange or credit. 

In-Store Returns

• Go to our Riverton, UT store within your return window to request your in-store return. 
• Please note, all online inventory is available for in person exchanges.

Purchases Made on Payment Installment Plans

• Eligible for refund only, 21 days from order fulfillment

International Returns

• International returns are eligible for return for refund or store credit 21 days from delivery. We are unable to offer international exchanges at this time.
• At this time we are not able to offer pre-paid returns for international orders.
• Please email us at [email protected] to start the return process manually. 
• Prepaid duties and taxes are non-refundable. These are forwarded to your local customs authority so we are unable to refund fund. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.

Gift Cards and Gift Boxes

• Gift Cards and Gift Boxes are not eligible for return

To submit your eligible return, click here. 
*Please note, once you have submitted your return request, your request expires after 30 days and is no longer eligible for approval.