What is package protection?Updated 6 months ago

We offer Shipping Protection as a way to protect your order should anything happen during transit. 

The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated.  Ivy City Co. is not responsible for lost, damaged, or stolen packages, so shipping protection provides assurance that you will be covered should anything happen during shipment. 

*Please note, shipping protection does not cover lost packages due to incorrect information being added before check out, so please ensure all your shipping information is correct before placing your order. 

For Lost Packages:

Tracking says delivered but is missing:

-Please check your front and back porch, side door, garage area, bushes and mailbox to make sure it’s not hiding. Ask your neighbors if they might have received it for you.

-Please wait at least 3 business days but no longer than 12 days from when your tracking says delivered before taking action.

For Damaged or Stolen packages please reach out to our customer service team at [email protected]. We would love to help in locating and finding a solution for your package.

Shipping Protection is optional and you can choose to remove it from the check-out cart.