What should I do if my package is marked as delivered but I have not received it?Updated a year ago

We are so sorry to hear your order has not been received! 

If your package has been marked as delivered but has not arrived, it can sometimes happen that carriers prematurely mark a package as being delivered, and the package may turn up a few days later. We advise you to allow 3 business days past the original estimated arrival time for the package to show up. In the meantime, please double-check your shipping address to ensure it is correct.

If your package still has not shown up after 3 business days, and your address is accurate, please contact us. 

We will do our utmost to resolve the issue for you. If you purchased shipping protection, your order will be eligible for replacement if it has not shown up after the 3 day window.